ROYAL NAIROBI GOLF CLUB
JOB VACANCY
Royal Nairobi Golf Club is a prestigious private members golf Club that provides world class golfing and recreational facilities. RNGC is located in very close proximity to vibrant Nairobi city along Muchai Drive off Ngong Road. RNGC has excellent career opportunities for individuals who possess a passion for excellence, strong work ethic, are results oriented and are committed to continual improvement. The ideal candidate is to be a team player with the ability to effectively provide leadership in golf/captain’s office and add value to a wide range of professionals.
1. MEMBERSHIP OFFICER
JOB SUMMARY
The primary role of the Membership Officer is to facilitate a strong and engaged membership and is responsible for efficiently providing membership administration and support services to all RNGC individual members.
KEY MEASURES OF PERFORMANCE:
Management of Membership.
Communication Management.
Membership Administration
JOB RESPONSIBILITIES/SPECIFIC DUTIES
Management of Club Membership
a) Act as the primary point of contact for all enquiries about individual membership, providing an excellent level of service, converting prospects to members and ensuring current members renew.
b) Deliver an excellent level of service to members, ensuring well-informed and prompt responses to membership enquiries, cost efficiency and system development.
c) Work with the Marketing Manager and Finance Manager to develop and deliver processes and activities to achieve an effective membership renewal process and meet retention and recruitment targets.
Recruitment
a) Work with the General Manager to develop and implement membership recruitment strategies.
b) Develop and implement tools, channels and activities to ensure a smooth membership sign up and payment process, as well as strong membership engagement, whilst accurately maintaining, recording and updating the Membership database.
c) Develop a thorough knowledge of RNGC members ensuring we identify any emerging trends, aspirations, behaviors and needs.
d) Provide regular data and statistical analysis to Management regarding recruitment and retention activities such as:
i. New members,
ii. Recruitment & retention results against target,
iii. Potential and actual lapses.
Record Management
a) Maintain an efficient membership administration, including updating the database, analyzing and reporting on the membership numbers and categories.
b) Work with the Finance Manager to ensure correct processes are in place to maximize the efficiency of the Club in terms of membership subscription payments including directdebits. Send out invoices, reminders, and follow up on payments.
c) Work with the Marketing and Finance Managers to develop and deliver processes and activities to achieve an effective membership renewal process and meet retention and recruitment targets.
Communication
a) Provide consistently high-quality customer service to members and prospective members through all forms of communication including; phone, email, letter and face-to-face.
b) Ensure the Membership database and individual membership records are maintained in line with RNGC protocols’.
Additional duties
d) Attendance at team and organizational meetings as required, including the Annual General Meetings.
e) Adhere and comply with the provisions of the BSE Health & Safety Policy.
f) Any other duties as may be reasonably expected, and which are commensurate with the level of the post.
- KEY COMPETENCIES
Experience of working within the membership function of a professional organization most preferably a Club set-up.
Confident person, able to communicate with people at all levels
Customer-focused, friendly and approachable manner
Excellent communication and record management skills.
Tech savvy individual with excellent knowledge of MS Office (with emphasis on advanced Excel skills).
Analytical skills.
Detail oriented.
High levels of integrity.
Sound time management and organizational skills.
Excellent problem-solving skills.
Customer relationship skills.
ACADEMIC & PROFESSIONAL QUALIFICATION
Diploma in Business Administration or any other related field.
5 years’ minimum experience in a commercial environment.
Knowledge on golf rules and regulations will be an added advantage.
Management of Membership experience will be an added advantage.
2. Food & Beverage Controller
Reporting to the finance manager; the controller will be in charge of Food and Beverage cost/revenue management and shall be responsible for doing all Cost control functions of the Club. This position will monitor activities relating to cost inventory controls. Areas of concern include food and beverage, menu planning, menu pricing, inventory, reporting, forecasting and analysis: analyze & prepare reports to keep all management level informed of day to day food & beverage costs and provide necessary information for accounting entries.
Particular Responsibilities Includes;-
Cost Management and Control
Maintain the Food and Beverage control system.
Advise all concerned and raise alarms when expenses and costs are high and not in line with revenues generated
Budgeting and Forecasting
Analyzing daily events sales, ensuring accurate billing, and updating the system.
Inform F&B Manager of all over budget costs, prompting discrepancies in procedures.
Monitoring slow-moving items and making recommendations to avoid losses.
Inventory Audits and Stock Control
Preparing monthly stock take schedules, conducting stock take on a daily and monthly basis.
Ensuring physical counts of all stock is done correctly and recording variances report for further action/investigations.
Ensure that all stock records in the Jonas systems are accurate and up to date daily.
Ensure that the prices entered in or programmed in Jonas are correct and updated when necessary.
Ensure that regular stock takes are carried out.
Be responsible for all Food and Beverage stock takes in all outlets with the relevant Heads of Department and provide closing stock figures.
Ensure daily outlet stock takes in bars and give the required information to the Food & Beverage Manager/Finance Manager.
Ensure that all stock records in the Jonas systems are accurate and up to date daily.
Provide Monthly reports on actual vs. expected stock and explanation of all variances by 2nd of the following month
Menu and Pricing Analysis
Ensure that menus are costed regularly with the help of the head chef with guidance from F&B Manager.
Financial Reporting
Ensuring timely preparation of F&B cost and revenue reports and following up on shortages and recoveries.
Maintain an up to date list of all costs/ prices, ensure that all the costs/prices measure and advice on variations.
Monthly compilation of F&B popularity index and covers reporting
Prepare monthly expenditure schedules and monthly stock balance reports that tally within the GL.
Operational Efficiency
Ensuring accountability of billing through timely collection of chits, verification, recording of all missing chits and filing.
Ensure that all bar shortages are recovered promptly and have a daily and month to date summary
Prepare and maintain a list of slow moving and nearing expiry date goods and bring them to the attention of the Financial Controller, F&B Manager and Head chef.
Compliance and Procedures
Ensure that the standard/quality of all purchases received up to the preset specifications.
Confirm receipt of all goods and sign on all GRN’s
Participate in the formulation and enforcement of sound control procedures for banquet beverage bars including issue, return, and re-issue practices.
Staff Training and Development
In co-operation with the F&B Manager and the Executive Chef, to establish standard portion sizes for all outlets, post in proper locations in the kitchen and continuously monitor to see to it that they are adhered to.
Periodical checks on the value of the Club food as compared to posted food totals in Jonas
Any other duties that may be assigned to you by your supervisor.
SKILLS AND QUALIFICATIONS
Diploma in Hotel/ Business Management with a minimum of CPA II,
Bachelor’s degree and CPA- K will be an added advantage
Length of experience: Minimum of 3 years in a similar position
Computer proficiency with experience in hospitality financial systems; Jonas added advantage
Computer literate with special skills in advanced MS Excel
Strong organizational and analytical skills.
Excellent oral and written communication skills.
Team player with exceptional leadership skills.
Applications should be emailed to jobs.application@royalnairobigc.com including cover letter, current and expected remuneration and detailed resume. Deadline for application is Friday 31st January 2025 at COB. Only shortlisted candidates will be contacted